The “Topic” and “Title” columns contain interactive and clickable content. Clicking on either of them will redirect you to a dedicated page that provides comprehensive information about the ticket. From this page, you can efficiently respond to and address the specific concerns associated with the ticket.

Reply to ticket

To respond to a ticket, utilize the form located below the ticket chat history. In the text field, compose your message. Additionally, you have the option to modify the ticket’s status by selecting a new status from the dropdown field next to the “Submit reply” button.