Privacy Policy
1) Introduction and contact details of the controller
1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data means any data with which you can be personally identified.
1.2 The controller within the meaning of the General Data Protection Regulation (GDPR) for the processing of personal data on this website is Packlando GmbH, Klosterstr. 58, 48143 Münster, represented by Managing Director Mürsel Topal, Tel: +49 (0) 251 49 09 444 11, Email: info@packlando.com
2) Data collection when visiting our website
2.1 When using our website for purely informational purposes – i.e. if you do not register or otherwise provide us with information – we only collect the data that your browser transmits to the server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source/referrer from which you reached the page
- Browser used
- Operating system used
- IP address used (if applicable: in anonymized form)
The processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.
2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.
3) Hosting & Content Delivery Network
For hosting our website and displaying the page content, we use a provider that provides its services exclusively on servers within the European Union, either directly or through selected subcontractors.
All data collected via our website is processed on these servers.
We have concluded a data processing agreement with the provider, which ensures the protection of our site visitors’ data and prohibits unauthorized disclosure to third parties.
4) Cookies
To make visiting our website attractive and to enable the use of certain functions, we use cookies, small text files that are stored on your device. Some cookies are automatically deleted after you close the browser (so-called “session cookies”), while others remain on your device for longer and enable the saving of site settings (so-called “persistent cookies”). In the latter case, you can find the storage duration in your browser’s cookie settings overview.
If personal data is also processed through individual cookies implemented by us, the processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of a contract, in accordance with Art. 6(1)(a) GDPR in the case of consent given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.
You can configure your browser so that you are informed about the setting of cookies and decide individually on their acceptance, or exclude the acceptance of cookies for specific cases or in general.
Please note that if cookies are not accepted, the functionality of our website may be restricted.
5) Contact
5.1 Own review reminder
Exclusively on the basis of your explicit consent pursuant to Art. 6(1)(a) GDPR, we use your email address to send you a one-time reminder to submit a review of your order. You can revoke your consent at any time by sending a message to the data controller.
5.2 WhatsApp Business
You have the option to contact us via the WhatsApp messaging service of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this purpose, we use the “business version” of WhatsApp.
If you contact us via WhatsApp in connection with a specific transaction (e.g. an order), we store and use the mobile phone number you use on WhatsApp as well as – if provided – your first and last name in accordance with Art. 6(1)(b) GDPR to process and respond to your request. On the same legal basis, we may ask you to provide additional data (order number, customer number, address, or email address) in order to assign your inquiry to a specific process.
If you use our WhatsApp contact for general inquiries (e.g. about our range of services, availability, or our online presence), we store and use the mobile phone number you use on WhatsApp and – if provided – your first and last name in accordance with Art. 6(1)(f) GDPR, based on our legitimate interest in efficiently and promptly providing the requested information.
Your data will always be used solely for responding to your inquiry via WhatsApp. There is no disclosure to third parties.
Please note that WhatsApp Business has access to the address book of the mobile device we use, and stored phone numbers are automatically transmitted to a server of the parent company Meta Platforms Inc. in the USA. For operating our WhatsApp Business account, we use a mobile device in which only those WhatsApp contact details of users who have also contacted us via WhatsApp are stored.
This ensures that each person whose WhatsApp contact details are stored in our address book has already consented to the transmission of their WhatsApp phone number from the address books of their chat contacts to WhatsApp by accepting the WhatsApp terms of use on their device when first using the app, pursuant to Art. 6(1)(a) GDPR. The transmission of data from users who do not use WhatsApp and/or have not contacted us via WhatsApp is excluded.
The purpose and scope of the data collection and the further processing and use of the data by WhatsApp, as well as your related rights and settings to protect your privacy, can be found in WhatsApp’s privacy policy: https://www.whatsapp.com/legal/?eea=1#privacy-policy
We have concluded a data processing agreement with the provider that protects the data of our site visitors and prohibits disclosure to third parties.
As part of the above processing, data may also be transferred to servers of Meta Platforms Inc. in the USA.
For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision of the European Commission.
5.3 – Price proposal function
On our website, we offer customers the opportunity, for selected items, to submit a price proposal to us via an electronic form at which they would like to purchase the item.
In accordance with Art. 6(1)(b) GDPR, we collect and store certain personal data of the requester (e.g. name and email address) as part of the electronic transmission of the form for processing the price proposal and use this to inform the requester about the rejection or acceptance of the proposal or to submit a counteroffer. The data provided via the form is used strictly for the purpose of collecting and assigning the price proposal as well as for a decision on its acceptance for the potential preparation of a contract. After the final processing of a price proposal request, the personal data will be deleted unless statutory retention obligations prevent this.
5.4 As part of contacting us (e.g. via contact form or email), personal data is processed solely for the purpose of handling and responding to your request and only to the extent necessary.
The legal basis for processing this data is our legitimate interest in responding to your request pursuant to Art. 6(1)(f) GDPR. If your contact is aimed at concluding a contract, the additional legal basis for processing is Art. 6(1)(b) GDPR. Your data will be deleted once it is clear from the circumstances that the matter in question has been conclusively resolved and provided that there are no statutory retention obligations.
6) Comment function
As part of the comment function on this website, in addition to your comment, information on the time the comment was created and the commentator name you have chosen will also be stored and published on this website. Furthermore, your IP address is logged and stored. The storage of the IP address takes place for security reasons and in the event that the person concerned, by submitting a comment, violates the rights of third parties or posts unlawful content. We need your email address to contact you in case a third party objects to your published content as unlawful.
The legal bases for storing your data are Art. 6(1)(b) and (f) GDPR. We reserve the right to delete comments if they are objected to by third parties as unlawful.
7) Data processing when opening a customer account
Pursuant to Art. 6(1)(b) GDPR, personal data will be collected and processed to the extent necessary when you provide it to us upon opening a customer account. Which data is required can be seen from the input form on our website.
You can delete your customer account at any time by sending a message to the controller indicated above. After deletion, your data will be erased, provided that all contracts concluded through it have been fully processed, there are no statutory retention obligations, and there is no legitimate interest on our part in further storage.
8) Use of customer data for direct advertising
Subscription to our email newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Any additional data provided is voluntary and will be used to address you personally. For newsletter delivery, we use the so-called double opt-in procedure, which ensures that you only receive newsletters once you have expressly confirmed your consent to receiving the newsletter by clicking a verification link sent to the specified email address.
By activating the confirmation link, you give us your consent to use your personal data pursuant to Art. 6(1)(a) GDPR. In this context, we store the IP address assigned by your internet service provider (ISP) as well as the date and time of registration to trace any possible misuse of your email address at a later time. The data collected during the newsletter registration will be used strictly for the intended purpose.
You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a message to the controller mentioned above. After cancellation, your email address will be deleted from our distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
9) Data processing for order handling
9.1 Transmission of image files via email
On our website, we offer customers the option to send us image files via email for the personalization of products. The submitted images are used solely as a template for personalizing the selected product.
Customers may transmit one or more files from their device via email. We collect, store, and use the transmitted files exclusively for producing the personalized product as described on our website. If the submitted files need to be passed on to specialized service providers for order processing, you will be expressly informed in the following paragraphs. No further transmission takes place. If the submitted files contain personal data (in particular images of identifiable persons), all processing is carried out exclusively for the purpose of fulfilling your online order pursuant to Art. 6(1)(b) GDPR.
After the order has been fully processed, the transmitted image files will be automatically and completely deleted.
9.2 Transmission of image files via messaging function
If the customer has the option to send us image files via the messaging function, the submitted images are used solely for personalizing the selected product and are deleted after final processing.
9.3 Transmission of image files via upload function
On our website, we offer customers the option to send us image files via an upload function for the personalization of products. The submitted images are used solely as a template for personalizing the selected product.
Through the upload form on the website, customers can transmit one or more files directly and securely via encrypted data transfer. We collect, store, and use the submitted files exclusively for producing the personalized product as described on our website. If the submitted files need to be passed on to specialized service providers for order processing, you will be expressly informed in the following paragraphs. No further transmission takes place. If the submitted files contain personal data (in particular images of identifiable persons), all processing is carried out exclusively for the purpose of fulfilling your online order pursuant to Art. 6(1)(b) GDPR.
After the order has been fully processed, the transmitted image files will be automatically and completely deleted.
9.4 To the extent necessary for contract execution regarding delivery and payment, we will pass on the personal data collected by us to the contracted transport company and the contracted credit institution pursuant to Art. 6(1)(b) GDPR.
If we owe you updates for goods with digital elements or for digital products under the contract, we process the contact details you provided during the order to inform you personally of such updates in accordance with our statutory information obligations pursuant to Art. 6(1)(c) GDPR. Your contact details will be used strictly for this purpose and only processed as necessary for the respective information.
For processing your order, we also work with the following service providers who support us in full or in part in the execution of concluded contracts. Certain personal data will be transferred to these service providers as described below.
10) Web analytics services
10.1 Google Analytics 4
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”), which enables analysis of your use of our website.
When you visit the website, cookies are set by Google Analytics 4, which collect certain information, including your IP address, which is, however, shortened by Google to prevent direct association with a person.
The information is transmitted to Google servers and processed there. Transfers to Google LLC servers in the USA are also possible.
Google uses the collected information on our behalf to evaluate your use of the website, compile reports on website activities, and provide other services related to website and internet usage. The IP address transmitted by your browser within Google Analytics will not be merged with other Google data. Data collected using Google Analytics 4 will be stored for two months and then deleted.
All processing described above, in particular the setting of cookies, will only take place if you have given your explicit consent pursuant to Art. 6(1)(a) GDPR. Without your consent, Google Analytics 4 will not be used during your visit. You can revoke your consent at any time with effect for the future. To exercise your right of withdrawal, please deactivate this service via the cookie-consent tool provided on the website.
We have concluded a data processing agreement with Google, which ensures the protection of our site visitors’ data and prohibits unauthorized disclosure to third parties.
Further legal information on Google Analytics 4 can be found at business.safety.google, policies.google.com/privacy, and policies.google.com/technologies/partner-sites.
Additional functions: Google Analytics 4 uses demographic features (age, gender, interests), Google Signals for cross-device analysis, and UserIDs for cross-device tracking of registered accounts, all only with consent.
Data transfers to the USA are safeguarded under the EU-US Data Privacy Framework.
10.2 Google Tag Manager
This website uses Google Tag Manager (Google Ireland Limited). The service provides a technical foundation for managing tracking and analytics tools. Google Tag Manager does not perform independent analyses but transmits your IP address to Google when loaded. Transfers to Google LLC in the USA are also possible. Use is only with consent (Art. 6(1)(a) GDPR). We have concluded a data processing agreement with Google.
11) Retargeting/Remarketing and conversion tracking
This website uses Google Ads Remarketing (Google Ireland Limited). For this purpose, a cookie with a pseudonymous ID is set, enabling interest-based advertising. If you are logged into your Google account, the data may be combined across devices. Transfers to Google LLC servers in the USA are possible. Processing takes place only with consent (Art. 6(1)(a) GDPR). More information: policies.google.com/technologies/partner-sites.
12) Website functionalities
We use Google reCAPTCHA (Google Ireland Limited) to verify whether data entry is made by a human or an automated system. The provider collects and transmits the IP address, browser and system information, and date and duration of the visit. Cookies may be used. With cookies: only with consent (Art. 6(1)(a) GDPR). Without cookies: based on legitimate interest (Art. 6(1)(f) GDPR). Data may also be transferred to Google LLC in the USA, safeguarded under the EU-US Data Privacy Framework.
13) Rights of the data subject
Under the GDPR, you have the following rights: right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), notification (Art. 19), data portability (Art. 20), withdrawal of consent (Art. 7(3)), and the right to lodge a complaint with a supervisory authority (Art. 77).
Right to object: If we process your personal data on the basis of legitimate interest (Art. 6(1)(f) GDPR), you have the right to object at any time for reasons arising from your particular situation. If we process your data for direct marketing purposes, you may object at any time, and your data will no longer be used for such purposes.
14) Duration of storage of personal data
The duration of storage of personal data is determined by the respective legal basis, the processing purpose, and – if applicable – statutory retention periods (e.g. commercial and tax retention periods).
In the case of processing based on consent pursuant to Art. 6(1)(a) GDPR, the data will be stored until you revoke your consent. Where statutory retention periods exist for data processed under contractual or quasi-contractual obligations on the basis of Art. 6(1)(b) GDPR, such data will be routinely deleted after the retention periods have expired, provided it is no longer required for contract performance or initiation and/or there is no legitimate interest in continued storage.
In the case of processing based on Art. 6(1)(f) GDPR, the data will be stored until you exercise your right to object under Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defense of legal claims.
In the case of processing for direct marketing purposes based on Art. 6(1)(f) GDPR, the data will be stored until you exercise your right to object under Art. 21(2) GDPR.
Unless otherwise stated in this declaration, stored personal data will be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.
Status: 22.08.2025, 10:22:31
